Excellence in Customer Service
Service is the building block for A.T.E., given its overarching emphasis on complete customer care. We believe in, and commit ourselves to, Total Customer Satisfaction, by delivering best in class products and services that not only meet, but in many cases, surpass our customers’ expectations. This, coupled with a highly experienced and competent team of service engineers, has resulted in A.T.E. being viewed as a valuable and reliable partner by customers as well as our principals.
Driven by a constant pursuit of excellence, and anchored by its strong values and vision, A.T.E.’s quality of services have been reaffirmed by in all the areas of business that we operate in.
A.T.E. has set a high benchmark for the standard of service in the industries served by us, through clearly defined service processes and a scrupulous adherence to a service response of under 48 hours. For those products where after-sales-services are offered by our principals directly, our highly motivated service staff plan, route, and coordinate to ensure our customers’ issue resolution.